Tech Mahindra Honored with Frost & Sullivan’s 2025 Asia-Pacific Technology Innovation Leadership in Business Process Management
San Antonio, August 26, 2025 — Tech Mahindra (NSE: TECHM), a global leader in technology consulting and digital solutions, has been awarded the prestigious 2025 Asia-Pacific Technology Innovation Leadership Recognition by Frost & Sullivan. The accolade celebrates Tech Mahindra’s outstanding achievements in business process management (BPM), specifically acknowledging its expertise in digital transformation, intelligent automation, and AI-driven service delivery.
Redefining Digital Transformation with AI and Customer-Centric Solutions
This recognition underscores Tech Mahindra’s capability to deliver measurable business outcomes and enhance future-ready operations across diverse industries in the Asia-Pacific region. The company’s innovation-driven strategy is closely aligned with client needs and is executed with a focus on precision, scalability, and speed.
Sherrel Sonia Roche, Associate Director for Customer Experience Research at Frost & Sullivan, stated,
"Tech Mahindra continues to lead the BPM industry by building an expansive digital transformation solutions portfolio rooted in analytics, automation, and GenAI. Its Navixus™ business unit exemplifies strategic depth—unifying consulting, customer experience, intelligent operations, and industry-specific solutions under one framework that delivers business impact."
Innovation and Strategic Growth at the Core
Tech Mahindra’s long-term growth approach centers on digital innovation, customer-centricity, and co-innovation. The company has fortified its competitive edge through sustained investment in intellectual property development, strategic acquisitions, and research and development (R&D). Their AAC (Analytics, Automation, and Consulting) delivery model leverages a multilingual human-digital workforce of over 50,000 employees spanning 30 countries, enabling enterprises to transform operations and swiftly adapt to changing market demands.
Technology innovation remains a core pillar of Tech Mahindra’s strategy. The company boasts more than 30 pre-built generative AI (GenAI) solutions, supported by an ‘AI Delivered Right’ framework designed to simplify the adoption of next-generation technologies. Projects such as Indus, the first indigenous Hindi-language foundational AI model, and Garuda, developed in partnership with Indosat Ooredoo Hutchison, illustrate Tech Mahindra’s leadership in culturally contextual and conversational AI solutions.
Birendra Sen, President of Business Process Services at Tech Mahindra, remarked,
"At Tech Mahindra BPS, our focus is on driving strategic and operational efficiency through GenAI and other advanced technology solutions. Navixus™ acts as the transformation engine of our Business Process Services, helping to remove workflow bottlenecks, reduce costs, and facilitate faster, data-driven decision-making. This award recognizes the dedicated efforts behind these achievements."
Enhancing Customer Experience through Transparency and Agility
Customer experience is a key differentiator for Tech Mahindra. The company employs advanced tools such as the Account Status Indicator and Customer Pulse Indicator to provide real-time visibility into project health and client sentiment. This proactive approach enables swift responses and tailored support, fostering long-term client relationships, some extending over two decades.
Frost & Sullivan commended Tech Mahindra for setting a benchmark in business process re-engineering, as well as for its ability to scale digital transformation initiatives efficiently and with integrity. The evaluation highlighted Tech Mahindra’s customer-first culture, co-innovation mindset, and deep domain expertise as factors driving exceptional results and shaping the future of BPM services in the Asia-Pacific region.
About the Frost & Sullivan Technology Innovation Leadership Recognition
The Technology Innovation Leadership Recognition is awarded annually to organizations demonstrating stellar strategy development and execution, leading to measurable improvements in market share, customer satisfaction, and competitive positioning. It honors forward-thinking companies that reshape their industries through innovation and operational excellence.
About Tech Mahindra
Tech Mahindra offers end-to-end technology consulting and digital solutions worldwide, supporting over 1,100 clients with a workforce of more than 148,000 professionals across 90+ countries. The company’s services span consulting, IT, enterprise applications, business process services, engineering, network services, customer experience and design, AI and analytics, and cloud infrastructure. Notably, Tech Mahindra is the first Indian firm to receive the Sustainable Markets Initiative’s Terra Carta Seal, recognizing its commitment to climate-positive and nature-positive business practices. As part of the Mahindra Group, founded in 1945, Tech Mahindra continues to drive transformative scale at speed.
For more information, visit www.techmahindra.com.
Media Contacts:
Tarini Singh (Frost & Sullivan)
Email: Tarini.Singh@frost.com
Abhilasha Gupta (Tech Mahindra)
Global Head – Corporate Communications
Email: Abhilasha.Gupta@TechMahindra.com / media.relations@techmahindra.com
Source: PR Newswire
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