Hotel Technology News Recap: Week of June 29, 2025
The hospitality industry continues to experience rapid innovations in technology, focusing on enhancing guest experiences through artificial intelligence, streamlined operations, and integrated platforms. The week of June 29, 2025, saw significant developments in AI-powered guest services, point-of-sale (POS) automation, and backend connectivity designed to improve efficiency and revenue management throughout hotels worldwide.
HCN Launches AiMe: A Multilingual AI Voice Concierge
Hotel Communication Network (HCN) introduced AiMe, an AI-powered, multilingual in-room tablet concierge, now undergoing testing in hotels across the globe. AiMe enables guests to make service requests using natural voice commands in their preferred language. Whether ordering food and beverage deliveries, adjusting room controls, or requesting housekeeping services, guests receive seamless assistance. Behind the scenes, AiMe integrates with hotel property service systems to create and dispatch work orders directly to staff devices, eliminating traditional call-center bottlenecks and enhancing operational efficiency.
Sabre Integrates Concierge.AI into SynXis Booking Engine
Sabre unveiled Concierge.AI, a new generative AI layer embedded within its SynXis Booking Engine. This innovative feature offers multilingual chat support, automates pre-arrival email communications, and facilitates voice-assistant interactions. By simplifying pre-stay guest engagement and reducing booking friction, Concierge.AI aims to deliver a smoother, more personalized reservation experience and foster higher guest satisfaction from the earliest touchpoints.
Duetto Enhances BlockBuster with OpenSpace Group Pricing Tool
Revenue management technology provider Duetto expanded its BlockBuster enterprise platform by incorporating OpenSpace, a group-event pricing solution it recently acquired (formerly known as MiceRate). This integration allows revenue managers to optimize pricing intelligently across various segments, including function spaces, transient bookings, and group blocks. Consolidating these capabilities within a single interface helps hotels better manage demand, space utilization, and profitability for events and group bookings.
Agilysys Rolls Out InfoGenesis v24 POS Suite Updates
Agilysys released version 24 of its InfoGenesis POS suite, introducing enhanced modular solutions to meet evolving hospitality needs. The update offers expanded mobile and kiosk ordering options, including handheld devices for servers (IG Fly), AI-driven kiosks (IG PanOptic), guest-device ordering via IG OnDemand, and tablet-based ordering with IG Flex. These features coincide with broader restaurant and spa system integrations and improved mobile guest app functionalities, supporting a seamless and efficient F&B service experience.
Industry Shift Toward Practical Automation and Integrated Ecosystems
The week’s announcements underscore a maturing trend in hotel technology, where innovations are transitioning from isolated experiments to practical automation embedded within integrated ecosystems. The rise of conversational AI interfaces like AiMe and Concierge.AI highlights how voice-driven support and automated booking assistance are becoming standard components of the guest journey.
Simultaneously, the modularity and automation seen in POS solutions reflect operators’ efforts to streamline revenue channels without compromising service quality. Rather than focusing on spectacle, hotels are prioritizing subtleness, cross-system interoperability, and demonstrable return on investment (ROI) as key criteria for adopting new technologies.
As guest expectations continue to evolve, these developments indicate that the hospitality tech landscape is moving toward solutions that facilitate seamless, intelligent, and personalized experiences—both for guests and hotel staff alike.
For more updates and weekly news recaps on the latest in hospitality technology, visit Hotel Technology News, published by Starfleet Media, a leading resource dedicated to technological advancements in the global hospitality industry.
