To Drive Digital Government Transformation, Connected Technology is a Must
Richmond, VA — June 23, 2025
In today’s rapidly evolving, technology-driven world, effective digital government transformation demands more than simply connecting residents and businesses to state and local services. It requires a seamless integration across various government agencies and departments to ensure a smooth and positive experience for both the public and government personnel. However, with hundreds of departments operating independently, streamlining resources and enhancing service delivery can be complex.
Partnering for Real Solutions in Government Technology
Virginia has been a frontrunner in pursuing a more connected digital government ecosystem to better serve its residents. Since 1997, Tyler Technologies has been a strategic partner in this mission, providing state and local governments with innovative technology solutions. Headquartered in Richmond, Tyler’s Virginia-based team specializes in public sector technology, delivering tailored platforms that link data, people, and processes across governmental boundaries.
As the nation’s largest software company solely dedicated to the public sector, Tyler Technologies offers a comprehensive suite of products — including payment processing systems, agency portals, and mobile applications — all designed to be highly configurable to meet the unique demands of diverse government entities.
Bringing Virginia Closer Through Integrated Systems
Tyler Technologies’ longstanding partnership with Virginia agencies helps break down digital silos, fostering enhanced collaboration between departments and creating more frequent, meaningful engagement with residents. These digital connections not only improve efficiency but also contribute to significant cost savings for the Commonwealth.
Their Richmond-based Virginia team supports an impressive portfolio: 245 government agencies encompassing 32 state agencies, 64 county departments, 58 schools, 69 municipalities, and 22 districts. Among their solutions are secure, user-friendly taxpayer portals that consolidate various government payments into a single, streamlined experience.
Success Stories from Across Virginia
Tyler’s impact in Virginia is illustrated by several recent successes:
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Improving School Transportation in Roanoke City: By implementing Tyler’s Student Transportation software, Roanoke City Public Schools reduced bus stops from 11,000 to 2,700 while maintaining a 95% on-time performance rate. This overhaul significantly cut student delays, which had previously caused arrivals over 45 minutes late.
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Digitizing Background Investigations for Virginia Department of Corrections: The Background Investigation Unit transitioned from cumbersome paper processes to Tyler’s digital Background Investigation application. This change expedited the processing of 8,000 annual investigations, enhanced recordkeeping, and streamlined operations.
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Modernizing Government Payments: Tyler’s government payment platform, used by 9,000 agencies nationwide, handles over $2 billion in transactions annually in Virginia. It integrates smoothly with third-party billing systems or Tyler’s own billing and cashiering software, providing a secure and frictionless experience for users making payments on government services.
Expanding Connected Government Beyond Virginia
Tyler Technologies’ influence extends beyond Virginia’s borders. In West Virginia, the company helped launch the “WVDMV EZ” mobile app, providing convenient DMV services such as vehicle registration and driver’s license renewals. This innovation has reduced visits to physical DMV offices and optimized departmental resource allocation.
Similarly, New Jersey’s Department of Environmental Protection has benefited from Tyler’s AI-powered Augmented Field Operations (AFO) solution. The AFO mobile inspection app has transformed field monitoring, enabling inspectors to conduct over 9,500 inspections annually with dramatically reduced inspection times—from hours to just minutes.
A Unified Vision for Connected Communities
The future of government service lies in connected digital systems that communicate effectively across agencies and regions. By empowering states with deep public sector expertise and integrated, easy-to-use technology, Tyler Technologies is driving a new era of government that is more efficient, accessible, and responsive.
For Virginians, this means safer communities, improved services, and a government experience that keeps pace with today’s digital expectations.
To learn more about Tyler Technologies’ role in empowering Virginia through technology, visit tylertech.com/virginia or contact Matt Crane, General Manager of Tyler Virginia, directly at matt.crane@tylertech.com.
This article is sponsored content presented by Tyler Technologies and Richmond BizSense.
