BPJS Kesehatan Achieves Prestigious Honors at Indonesia Technology Excellence Awards 2025
Jakarta, November 1, 2025 — BPJS Kesehatan has once again demonstrated its commitment to innovation and excellence by securing two distinguished awards at the Indonesia Technology Excellence Awards 2025. The accolades were presented during a formal ceremony attended by key representatives from the organization, including Ghufron Mukti, President Director of BPJS Kesehatan, and Edwin Aristiawan, Director of Information Technology.
Dual Recognition in Health Insurance Technology Innovation
BPJS Kesehatan was honored in two main categories at the awards:
- Automation – Health Insurance, recognized for the pioneering use of Robotic Process Automation through the platforms Robotic Automation for Claim Correction Entry (RACE) and Robotic Automation for Payment Input Data (RAPID).
- Information Management – Health Insurance, awarded for its innovative AI-driven assistant platform named JAPRI (JKN Assistant Platform Intelligence).
Revolutionizing Claim Processing with Robotic Process Automation
In the Automation category, BPJS Kesehatan has been lauded for successfully implementing Robotic Process Automation (RPA) technology to transform and expedite the traditionally manual and time-consuming claims processes.
The RACE and RAPID initiatives automate critical tasks such as claim correction and payment data input, which previously involved extensive manual effort and were susceptible to human error. These automated systems have led to a remarkable 60% reduction in processing times, significantly lowered data entry errors, and standardized procedures across all BPJS Kesehatan branch offices nationwide. This innovation not only improves operational efficiency but also enhances service reliability for health insurance beneficiaries.
Empowering Employees with AI-Powered Virtual Assistance
In the Information Management category, BPJS Kesehatan introduced JAPRI, a virtual assistant powered by Generative Artificial Intelligence. Designed to facilitate employees’ access to internal information, JPARI efficiently delivers instant, context-aware responses to inquiries regarding organizational policies, regulations, and operational guidelines.
Integrated seamlessly within BPJS Kesehatan’s Internal Human Capital (IHC) and SiLPi applications, JAPRI understands natural language queries and provides accurate, immediate answers, enhancing employee productivity and knowledge management.
Commitment to Digital Transformation and Service Accessibility
These awards underscore BPJS Kesehatan’s ongoing dedication to digital transformation, improving operational workflows, and leveraging cutting-edge technology to serve Indonesia’s healthcare community better. By adopting automation and artificial intelligence, BPJS Kesehatan is setting new standards in health insurance management, fostering a more responsive and accessible service environment for employees and members alike.
BPJS Kesehatan continues to lead in integrating technology within Indonesia’s health insurance sector, promising further innovations aimed at boosting efficiency and service quality in the coming years.
