Smart Communications Appoints Heidi Johnson as Chief Product and Technology Officer
London, January 30, 2026 — Smart Communications™, a leading technology company specializing in enabling highly regulated organizations to engage in more meaningful customer conversations, has announced the appointment of Heidi Johnson as its new Chief Product and Technology Officer. Johnson will succeed Simon Tindal, who is retiring from his role at the company.
In her new position, Johnson will lead Smart Communications’ innovation strategy alongside its product and technology organizations, steering the company’s future direction in delivering cutting-edge communication solutions.
Heidi Johnson brings over 20 years of extensive experience in building and scaling end-user SaaS products and the underlying platforms that support them. Prior to joining Smart Communications, she held prominent leadership roles at several influential firms including Bloomberg, IHS Markit, Komodo Health, and Carta. Her expertise spans customer experience, cloud platforms, data, and artificial intelligence, particularly within industries subject to heavy regulation.
In addition to her corporate roles, Johnson has contributed as Chief Product Officer in Residence at Products That Count, where she provided expert guidance to global product leaders. She is also an active mentor with MIT Sandbox, supporting and nurturing the next generation of technology entrepreneurs.
Simon Tindal, the outgoing Chief Product and Technology Officer, has been instrumental in guiding the company’s technological advancements. His retirement marks the end of a significant chapter as Johnson steps in to continue and expand upon this legacy.
Smart Communications continues to focus on delivering innovative products that transform how regulated enterprises engage with their customers, leveraging the latest technologies under Johnson’s leadership.
For further details and updates, visit Smart Communications’ website or follow their official social media channels.
About Smart Communications™:
Smart Communications™ is a global technology company dedicated to helping highly regulated organizations improve customer engagement through cloud-based communication platforms. Their solutions are designed to meet the strict compliance and security requirements of industries such as finance, healthcare, insurance, and government.
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Source: BERNAMA
