Smart Communications Names Heidi Johnson as New Chief Product and Technology Officer
KUALA LUMPUR, Jan 30, 2026 — Smart Communications, a leading technology firm specializing in enabling highly regulated organizations to engage in meaningful customer conversations, announced the appointment of Heidi Johnson as its Chief Product and Technology Officer, effective January 28. Johnson will succeed Simon Tindal, who is retiring after more than 20 years with Smart Communications. Tindal, a foundational figure in building the company, will transition out of day-to-day operations but remain actively involved as a full-time advisor during the coming months to ensure a smooth leadership handover.
Driving Innovation Strategy and Technology Leadership
In her new role, Johnson will spearhead the company’s global innovation strategy as well as oversee the product and technology division. Smart Communications’ Chief Executive Officer Leigh Segall highlighted Johnson’s impressive track record, noting, “Heidi brings deep expertise in product development, cloud computing, data, and artificial intelligence (AI) within highly regulated environments, as well as extensive experience building and scaling enterprise-grade platforms.”
Segall further emphasized the significance of Johnson’s appointment: “With Heidi leading our product and technology organization, we are well-positioned to accelerate our innovation roadmap and realize our AI vision.”
A Vision for Enterprise-Scale, Compliant Innovation
Heidi Johnson expressed enthusiasm about her new role, recognizing Smart Communications’ unique positioning: “The company sits at the intersection of deep domain expertise, trusted technology, and a clear vision for the future. Our product suite is designed to operate at enterprise scale, emphasizing security, compliance, and resilience.”
She added, “I am excited to build on this strong foundation and accelerate our product and AI roadmap to bring meaningful, compliant innovations to customers operating in tightly regulated industries.”
Extensive Leadership Experience in SaaS and Product Innovation
Johnson comes to Smart Communications with over two decades of experience in creating and scaling software-as-a-service (SaaS) products. Her distinguished career includes senior leadership positions at Bloomberg, IHS Markit, Komodo Health, and Carta. Additionally, she has served as Chief Product Officer in Residence at Products That Count, advising global product leaders, and is a mentor with MIT Sandbox, supporting emerging technology entrepreneurs.
This leadership change marks a strategic moment for Smart Communications as it seeks to expand its technological capabilities and continue delivering innovative solutions tailored to enterprises navigating complex regulatory landscapes.
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About Smart Communications:
Smart Communications develops intelligent communication platforms that enable companies in regulated industries to engage customers more effectively, ensuring compliance and security while enhancing user experience.
This article is based on a report by BERNAMA, Malaysia’s national news agency.
